Information and Communication Technologies, is in and of itself, a tool, and many critical success factors relate to questions of how this tool is used, or what role can be and should be taken by technology. If we ask ‘What role should technology take?’, we need to be clear about what we aim for. One interesting feature of technologies are their affordances. ‘Affordances’ are perceived possibilities of an object for action (Gibson, 1979) and focusing on actions - i.e. asking what ICT can do for us in a given situation – opens up a broader picture. This way, we see ICT as shaped by users. Simply put, ICT can be used in most varied forms – sometimes even different from what developers intended or had foreseen (the use of hashtags to group Twitter messages, as an example).
Working with ICTs in the context of our projects is therefore closely linked to other competencies, such as ‘participative design’ and ‘design thinking’, where we take ICT back to the intended beneficiaries. One caveat remains, if we ask ‘What role can ICT take?’, we must watch out for, and avoid, the trap of a rather dichotomous view of ICT, where either technically predetermined or socially attributed properties determine its use. There are clear features and quality aspects that can stop even the most enthusiastic user from using a particular ICT solution.
Apart from participative design, which aims at designing ICT environments, a systemic perspective on ICT is also part of historical development analysis (Engeström, 1987) – which implies a feedback loop, as – over time - ICT shapes that way we learn, organise work, or communicate. Hence ICT evaluations are snapshots in time, and what makes sense today can be a burden in the near future.
Projects that can be highlighted include "Made4You - Open and Inclusive Healthcare for Citizens Based on Digital Fabrication", "DO-IT - Digital fabrication and making for social innovators", "SMART-map - RoadMAPs to Societal Mobilisation for the Advancement of Responsible Industrial Technologies" or "KNOWMAK - Knowledge in the making in the European society".
Contact person: Dr. Christian Voigt
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Cooperation Partners
Projects
- Austrian Research and Technology Reports 2023-2026
- Democracy at Work through Transparent and Inclusive Algorithmic Management
- Untangling the impacts of technological transformations, globalisation and demographic change to foster shared prosperity in Europe
- A Competitive Intelligence Cloud/HPC Platform for AI-based STI Policy Making
- ISF - Foresight study on Research and Innovation in the Western Balkans
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Publications
- Social innovations in and with the welfare state
- Considerations for the Use of AI Tools at the Centre for Social Innovation
- Algorithmic Management and democracy at work in the EU. Policy Brief from the INCODING project
- European social partners’ approaches to Artificial Intelligence and Algorithmic Management
- How globalisation, technology and demographic change are transforming companies and industries: Lessons from case studies
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Events
- Policy Dialogue on Aligning Priorities in the Western Balkans
- Evidence Based Policymaking in Europe Summit 2021
- GSK-Forschungsinfrastrukturen in Österreich
- ICT 2018: Imagine Digital – Connect Europe
- [Re] Shaping European Dialogues
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